This English translation is provided for information only. Only the French version of these General Terms and Conditions of Sale is legally binding.
1. Introduction
These General Terms and Conditions of Sale (hereinafter the “T&Cs”) apply to all sales of products made by Couderc Amelan EI, a sole trader registered with the Trade and Companies Register under number 978 601 649, whose registered office is located at 8 route d’Espalion, 12850 Onet-le-Château, France, via the website https://michelleperruques.fr.
The website offers for sale wigs, hair extensions and other hair accessories, intended for private customers, in France, in several countries of theEuropean Union, in the United Kingdom, in Switzerland and in Jersey.
Any order placed on the website implies full and complete acceptance of these T&Cs, which the buyer acknowledges having read and accepted before confirming their order.
For any question or complaint, the customer can contact the seller by e-mail at the following address: boutique@michelleperruques.fr.
2. Orders
Orders are placed exclusively online on the website https://michelleperruques.fr.
The customer selects the products they wish to buy, adds them to their cart, then confirms the order after checking its details (products, quantities, prices, any additional charges). Confirming the order implies full and complete acceptance of these General Terms and Conditions of Sale.
Once the order has been confirmed and payment made, the customer automatically receives a confirmation e-mail at the address provided during the checkout process. This e-mail confirms receipt of the order but does not constitute an invoice.
Orders are prepared as soon as full payment has been received.
⚠️ No cancellation or modification of an order is possible after confirmation and payment, as orders are processed immediately.
It is therefore the customer's responsibility to check their order carefully before confirming it.
3. Prices and Payment
Prices
The prices of products offered for sale on the website https://michelleperruques.fr are shown in euros, all taxes included (TTC).
Delivery charges, where applicable, are specified during the checkout process and added to the total amount payable before final confirmation. Delivery is free in mainland France.
Couderc Amelan reserves the right to change its prices at any time. However, products are invoiced on the basis of the prices in force when the customer confirms the order.
Payment
Purchases are paid in full at the time of ordering, by one of the following payment methods:
- Bank card, via the secure platform Stripe
- PayPal account
Transactions are secured by the payment providers mentioned above. Couderc Amelan never has access to the customer's bank details.
The order is considered final once payment has been confirmed. No item will be shipped until full payment has been received.
4. Delivery
Delivery area
Products offered on the website https://michelleperruques.fr can be delivered to mainland France, in Germany, in Belgium, in Spain, in Italy, in the Luxembourg, in the United Kingdom, in Switzerland and in Jersey. The list of available delivery countries is shown at checkout.
For deliveries outside the European Union (United Kingdom, Switzerland, Jersey), customs duties, import taxes and clearance fees may be charged on receipt of the parcel by the authorities or the carrier. These charges are not included in the price paid on the website and are payable by the customer.
Delivery methods
Orders are shipped to the address provided by the customer when ordering. Delivery charges vary, depending on the destination – but are free in mainland France. These charges are clearly shown before the order is confirmed.
Delivery times
Average delivery times are 5 to 15 working days for France, 5 to 20 working days for other destinations, from order confirmation. These times are given as an indication and may vary in exceptional circumstances.
Couderc Amelan cannot be held responsible for delays attributable to carriers or to cases of force majeure.
5. Right of withdrawal
In accordance with articles L221-18 et seq. of the French Consumer Code, the customer has a period of fourteen (14) calendar days from receipt of their order to exercise their right of withdrawal, without having to give any reason or pay any penalty.
How to exercise this right
To exercise their right of withdrawal, the customer must notify their decision in writing, before the deadline expires, to the following address: boutique@michelleperruques.fr, stating the following information:
- Order number
- Surname and first name
- E-mail address associated with the order
- Product(s) concerned
An acknowledgement of receipt will be sent by e-mail once the request has been processed.
Exception for hygiene reasons
In accordance with article L221-28, 5° of the French Consumer Code, the right of withdrawal cannot be exercised for goods that have been unsealed by the customer after delivery and cannot be returned for reasons of hygiene or health protection.
As wigs, extensions, bundles, closures and frontals are products in direct contact with the scalp, they can only be returned if they have remained in their original sealed packaging. A product whose sealed packaging has been opened, or which has been worn, cut, washed, coloured or styled, cannot be subject to withdrawal. This exception does not apply to the legal guarantees described in article 6.
Returning products
Products must be returned in their original condition, unworn, unused and in their intact packaging, within fourteen (14) days of notifying the decision to withdraw.
The return costs are borne by the customer.
The return address will be provided once the withdrawal request has been received.
Refund
In the event of a valid withdrawal, Couderc Amelan will refund all amounts paid, including the initial delivery costs (based on the standard delivery method offered), no later than fourteen (14) days from the date on which it is informed of the decision to withdraw. This refund may be withheld until the returned products have been received or until proof of their dispatch has been provided, whichever is earlier. Return costs are borne by the customer.
The refund will be made using the same payment method as that used for the order, unless the customer expressly agrees to another method. The refund will not incur any fees for the customer.
Model withdrawal form
The customer may use the model below, although this is not compulsory. Simply copy it into an e-mail sent to boutique@michelleperruques.fr.
To Couderc Amelan EI – Michelle Perruques, 8 route d’Espalion, 12850 Onet-le-Château, France – boutique@michelleperruques.fr:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:(*) Delete as appropriate.
6. Legal guarantees
Products sold on the website https://michelleperruques.fr benefit from the legal guarantee of conformity provided for in articles L217-3 to L217-20 of the French Consumer Code, as well as the guarantee against hidden defects provided for in articles 1641 to 1649 of the French Civil Code.
Legal guarantee of conformity (2 years)
The customer has a period of two (2) years from delivery of the goods to claim under the legal guarantee of conformity.
Under this guarantee, the customer may request:
- repair of the product,
- or its replacement,
- or, if this is impossible, a price reduction or cancellation of the sale.
The customer does not have to prove the existence of the lack of conformity during the 24 months following delivery of the goods.
Guarantee against hidden defects
The customer may also decide to invoke the guarantee against hidden defects provided for in article 1641 of the French Civil Code. In this case, they may choose between:
- cancellation of the sale (return of the product in exchange for a refund),
- or a price reduction (keeping the product with a partial refund).
This guarantee applies if a hidden defect makes the product unfit for its intended use, or greatly reduces its use, and if this defect existed at the time of sale.
Exclusions
The guarantee does not cover:
- normal wear and tear of the products,
- damage caused by misuse or inappropriate care,
- modifications made to the product by the customer.
For any warranty-related request, the customer can contact customer service at the following address: boutique@michelleperruques.fr.
7. Liability
Couderc Amelan undertakes to describe the products sold on the website as accurately as possible https://michelleperruques.fr. However, errors or omissions may exceptionally occur. The customer is invited to read the descriptions carefully and, if in doubt, to contact customer service.
The seller cannot be held responsible for:
- damage resulting from misuse of the products purchased,
- any modifications or alterations made to the products by the customer,
- a lack of care,
- or use not in keeping with the nature of the product.
Couderc Amelan cannot be held responsible for delays or non-performance attributable to:
- the customer (e.g. incorrect delivery address),
- a third party (e.g. carrier),
- or a case of force majeure (as defined by French law and case law).
Access to the website https://michelleperruques.fr is provided as is. The seller does not guarantee the absence of errors or interruptions, in particular in the event of maintenance, breakdown, or Internet network failure.
Under no circumstances can Couderc Amelan be held responsible for indirect damage, loss of data or non-material damage resulting from the use of the website or the purchase of products.
8. Intellectual property
All the elements on the website https://michelleperruques.fr are the exclusive property of Couderc Amelan or are used with authorisation. This includes, without limitation:
- texts,
- product descriptions,
- photographs,
- images,
- graphics,
- logos,
- videos,
- as well as the general structure of the website.
Any reproduction, representation, modification, adaptation, distribution or exploitation, in whole or in part, of the website or any of its elements, by any means whatsoever, without the prior written authorisation of Couderc Amelan, is strictly prohibited and constitutes infringement within the meaning of articles L335-2 et seq. of the French Intellectual Property Code.
The customer undertakes not to make any commercial use of the website's content and not to infringe, directly or indirectly, the seller's intellectual property rights.
9. Personal data
As part of its online sales activity via the website https://michelleperruques.fr, Couderc Amelan collects and processes personal data concerning its customers.
9.1 Data collected
The data that may be collected are as follows:
- Surname, first name,
- Delivery and billing address,
- E-mail address,
- Telephone number.
These data are strictly necessary for order management, their delivery, invoicing, as well as customer relations (order tracking, answering requests, complaints, etc.).
9.2 Use for marketing purposes
The customer may also receive commercial information, promotions, or newsletters from Couderc Amelan if they have consented to this when ordering or registering.
They can unsubscribe at any time by clicking the link provided for this purpose in the e-mails, or by writing to boutique@michelleperruques.fr.
9.3 Tracking tools
The website uses audience measurement and advertising tools, including Google Analytics (via Google Site Kit), Google Merchant Center and Pinterest. These services may place cookies and transfer certain data to countries outside the European Union, under the safeguards provided by the GDPR. These cookies are only placed with the customer's consent, collected via the dedicated banner; it can be refused or withdrawn at any time.
9.4 Hosting and security
Personal data are hosted in the European Union, on secure servers. The website uses an SSL certificate (https) and other technical measures are implemented to guarantee the confidentiality and security of the data collected.
9.5 Retention period
- Data relating to an inactive customer are kept for a maximum of 3 years.
- Accounting documents (invoices, receipts) are kept for 10 years, in accordance with tax and accounting legislation.
9.6 Customer rights
In accordance with the General Data Protection Regulation (GDPR), the customer has the following rights:
- Right of access, rectification and erasure,
- Right to restriction of processing,
- Right to object,
- Right to data portability.
They can exercise these rights at any time by contacting the data controller at: boutique@michelleperruques.fr.
In the event of an unresolved dispute, the customer may lodge a complaint with the CNIL (French data protection authority).
10. Applicable law and dispute resolution
These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the customer undertakes to contact first the customer service of Couderc Amelan at the following address: boutique@michelleperruques.fr, in order to try to resolve the dispute amicably.
Mediation
In accordance with the provisions of the French Consumer Code on “the consumer dispute mediation process”, after contacting us and in the absence of a satisfactory reply, you may use a consumer mediation procedure free of charge with:
CM2C
49 rue de Ponthieu
75 008 PARIS
Tel: +33 1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
E-mail: litiges@cm2c.net
Competent jurisdiction
Failing an amicable agreement, any dispute relating to the interpretation or performance of these T&Cs will be brought before the competent courts under ordinary law rules in Rodez (12), France.